1. DEFINITIONS

“User” means an individual or group of people who access and use the Website Services.

“Consumer” refers to individuals or collectives who acquire or utilize Website services.

“Company Websites” encompasses all online platforms directly controlled by the Company, or utilized by the Company to conduct its business operations.

2. INTRODUCTION

Please carefully pursue these Cookies Policy. M/s. Chai Sutta Bar Trading Private Limited, operating under the brand name “Maatea” (“Company” or “We” or “Us” or “Our” or “Maatea”), is the legal owner of the website located at www.maatea.in. The Company respects your privacy and aims to comply with applicable legal requirements under the Information Technology laws and Rules governing data collection, storing, processing, and transfer. These Cookies Policy are supplementary to, but not limited to, the Privacy Policy and other relevant Terms and Conditions of Maatea (as displayed on the webpage www.maatea.in. These terms and conditions apply to all (“Visitors,” “Customers,” “Users,” “Individuals” and “Businesses”) collectively referred to as “You” or “Your” hereinafter.

This Cookies Policy outlines the use of cookies, web beacons, and log files on the Maatea website www.maatea.in.By visiting our website and availing our services, you acknowledge and consent to the practices described herein” emphasizes the importance of understanding and accepting the practices related to cookies, web beacons, and log files when using the Maatea website and its services or any consumable goods displayed on the website.

Cookies are small text files that are placed on your device when you visit a website. They help improve the user experience by storing information about your preferences and activities. Maatea uses cookies to enhance the quality of its services, such as remembering your language preferences or video playback volume levels. By acknowledging and consenting to the practices described in the Cookies Policy, you are giving permission for Maatea to utilize cookies in this manner.

Web beacons, also known as web bugs or image tags, are small codes embedded in web pages or emails. They are used to collect data on page views and advertising responses. Maatea may employ web beacons to gather information about the effectiveness of its advertisements or to track user engagement with certain content. By visiting the Maatea website and availing its services, you acknowledge and consent to the use of web beacons as described in the Cookies Policy.

Log files are files that record various non-personally identifiable information about your interactions with the Maatea website. This information includes details such as your IP address, browser type, Internet Service Provider (ISP), date and time of access, referring/exit pages, and clicks. Maatea uses log files to analyse trends, administer the site, track user movement, and gather demographic information. By accepting the practices described in the Cookies Policy, you acknowledge and consent to the collection and use of this information through log files.

It is important to note that by visiting the Maatea website and using its services, you are explicitly acknowledging and providing your consent to the practices described in the Cookies Policy. This ensures transparency and establishes a mutual understanding between you and Maatea regarding the use of cookies, web beacons, and log files. If you do not agree with these practices, it is advisable to refrain from visiting the website or using its services.

3. USAGE OF COOKIES AND WEB BEACONS

At Maatea, cookies play a vital role in enhancing the quality of service provided by the company, as well as improving the overall user experience. These small text files uniquely identify your browser and can be either temporary or permanent. Permanent cookies remain on your device until you actively delete them.

Maatea utilizes different types of cookies to fulfil various functions. The following are the types of cookies used:

a. Preferences: These cookies remember browser and preferred settings that impact the appearance and behaviour of Maatea’s services. For example, they can store language preferences to ensure that you view the website in your preferred language.

b. Security: Security cookies are crucial for protecting your account and ensuring a secure browsing experience. They enable you to log in and access Maatea’s services securely. These cookies play a significant role in preventing fraudulent logins, detecting and preventing abuse or unauthorized use of your account.

c. Functional: Functional cookies store specific functional settings to enhance your experience on Maatea’s website. For instance, they can remember your preferred video playback volume levels, making it more convenient for you to enjoy multimedia content.

d. Session State: Session state cookies are essential for the proper functioning of Maatea’s services. They track your interactions during a browsing session, improving your overall experience. These cookies remember login details and facilitate the processing of your transactions, ensuring a seamless user experience. Disabling session state cookies may lead to certain features becoming unavailable.

While you have the option to set your web browser to alert you about cookies or limit their use, it’s important to note that disabling cookies may result in the loss of certain functionalities on the Maatea website and its services. The website may not be able to remember your preferences, and you may need to manually adjust settings each time you visit.

Additionally, Maatea acknowledges that some third-party partners providing features on the website may use Local Storage Objects (LSOs) to collect and store data. LSOs are similar to cookies but operate slightly differently. These third-party partners have their own cookies and data collection practices, which are governed by their respective privacy policies. Maatea encourages users to review the privacy policies of these third-party services to understand how their data is collected and used.

By providing this information, Maatea aims to ensure transparency and inform users about the types of cookies used and their purposes.

4. PRIVACY OPTIONS

Maatea recognizes that users have various options to control or limit the use of cookies. These options include:

a. Changing Browser Settings: Most web browsers automatically accept cookies, but you can modify the browser settings to decline them if desired. However, it’s important to note that disabling cookies may impact the ability to use certain interactive features on Maatea’s services. It’s recommended to review the specific instructions provided by the browser you are using to understand how to manage and control cookie settings effectively.

b. Managing Flash Cookies (LSOs): Flash cookies, also known as Local Storage Objects (LSOs), operate differently from regular browser cookies. If you want to manage Flash cookies, Adobe provides guidance on managing Flash cookies through its article on managing Flash cookies and the Service Storage Settings panel. By referring to these resources, users can gain a better understanding of how to control and manage Flash cookies within their browser settings.

c. Controlling Tailored Advertising Cookies: To control cookies used for tailored advertising from participating companies, users can visit the consumer opt-out pages provided by industry organizations such as the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA). These organizations offer opt-out mechanisms that allow users to customize their preferences regarding personalized advertising. Additionally, if you are located outside the boundaries of India, your Online Choices site provides further information and options for managing cookie preferences. For Google Analytics’ display advertising, users can customize settings on the Google Ads Settings page to control the personalized ads displayed to them.

d. General Information and Disabling Targeting Cookies: If users seek general information about targeting cookies and how to disable them, there are various online resources available. It’s recommended to visit reputable websites that provide information on managing cookies and privacy settings, ensuring that the information is up-to-date and relevant to the Indian context.

By providing these options, Maatea aims to empower users with the ability to control their cookie preferences and ensure transparency in data collection and usage. It’s important for users to familiarize themselves with these options and choose the settings that align with their privacy preferences and requirements.

5. LOG FILES

At Maatea, log files are employed to collect non-personally identifiable information for various purposes. The information gathered includes IP addresses, browser types, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and clicks. These log files play a crucial role in analysing trends, administering the site, tracking user movement, and gathering demographic information.

One of the primary uses of log files is to analyse trends. By examining the data collected, Maatea can gain insights into user behaviour, preferences, and patterns. This information helps in understanding how users interact with the website, which areas are more popular, and how the site can be optimized to enhance the user experience.

Log files also assist in administering the site effectively. They provide valuable information about server performance, error tracking, and troubleshooting. By monitoring the log files, Maatea can identify and address any technical issues promptly, ensuring smooth operation of the website.

Tracking user movement is another purpose served by log files. They enable Maatea to understand how users navigate through the site, the pages they visit, and the duration of their visits. This information aids in improving website design and layout, making it more user-friendly and intuitive.

Furthermore, log files contribute to gathering demographic information. While the collected data remains non-personally identifiable, it helps in understanding the general demographics of the website’s user base. This knowledge can be valuable for targeted marketing, content customization, and making informed business decisions.

It’s important to note that the information collected through log files does not include personally identifiable information (PII) such as names, addresses, or contact details. Maatea ensures the privacy and security of user data by only collecting non-personally identifiable information through log files.

By utilizing log files in this manner, Maatea strives to improve its website’s performance, enhance user experience, and deliver content and services that align with the preferences and needs of its users.

6. THIRD-PARTY COOKIES POLICY

At Maatea, it is important to clarify that our Cookies Policy only applies to our own website and services. This means that when you navigate our website, any links or advertisements that lead you to third-party services or websites are not governed by our Privacy Policy. Instead, they are subject to the privacy policies and terms of those respective third parties.

We provide these links or advertisements as a convenience to our users, allowing them to access additional information or services that may be of interest. However, it is essential to understand that Maatea does not have control over the content, privacy practices, or security measures employed by these third-party services.

Any transactions or interactions you have with these third-party services are solely between you and the respective third party. Maatea does not assume responsibility or liability for the actions, privacy practices, or content of these third parties. It is your responsibility to review and understand the privacy policies and terms of these third-party services before engaging with them.

We recommend that you exercise caution and thoroughly read the privacy policies and terms of any third-party services you interact with, as they may collect your personal information and employ their own tracking technologies, cookies, or other data collection methods. Maatea cannot be held accountable for the actions or consequences arising from your engagement with these third parties.

We encourage our users to be mindful and take necessary precautions when navigating outside our website. While we strive to provide reliable and reputable third-party links and advertisements, it is ultimately your responsibility to assess the privacy practices and terms of these external services before proceeding with any interactions.

Please note that this clarification aims to ensure transparency and inform you that Maatea’s Privacy Policy is limited to our own website and services. For any concerns or inquiries related to privacy or data handling by third-party services, we advise contacting the respective third parties directly.

7. NOTICES, REVISION AND UPDATES

At Maatea, we are committed to maintaining the transparency and integrity of our Privacy Policy. As part of our dedication to providing you with the highest level of privacy protection, we want to emphasize the following points:

a. Our Cookies Policy is subject to change from time to time. As technology and our services evolve, we may need to update our policies to ensure they remain current and aligned with best practices. We reserve the right to modify our Privacy Policy as necessary. To keep our users informed, we may send periodic email reminders of any updates or changes. It is important to regularly check our website for the most recent version of the Privacy Policy to stay informed about any modifications.

b. We value your privacy and are dedicated to addressing any concerns or grievances you may have regarding our privacy practices. If you have any questions, issues, or complaints related to privacy at Maatea, we encourage you to contact us. Please provide a detailed description of the matter so that we can understand and address it appropriately. We are committed to addressing privacy concerns promptly and to the best of our abilities.

c. At Maatea, we stand by our promises and are committed to protecting the customer information we collect. We will not materially change our privacy policies in a way that reduces the level of protection for customer information collected in the past without obtaining the consent of the affected customers. This means that any changes to our privacy practices will be made with the aim of enhancing privacy protection or complying with legal requirements.

d. We take these commitments seriously and strive to uphold them in all our interactions with our customers. Our Privacy Policy reflects our dedication to transparency, accountability, and safeguarding your personal information. If you have any concerns or require further information about our privacy practices, please do not hesitate to reach out to us. We value your trust and are committed to protecting your privacy at Maatea.

8. LIMITATION OF LIABILITY

At Maatea, we prioritize the security and protection of your information. It is important to understand that while we take extensive measures to safeguard your data and ensure the proper use of cookies, web beacons, and other technologies, there are inherent risks associated with the use of these technologies. Therefore, we want to clarify our position regarding liability:

a. Maatea cannot be held personally liable for any consequences that may arise from the use, misuse, or unauthorized access to your information through cookies, web beacons, or any other technology described in our Cookies Policy. We strive to implement robust security measures and follow industry best practices to protect your data, but it is essential to recognize that no system is completely immune to potential risks or breaches.

b. By using our website and services, you agree to indemnify Maatea from any liability and hold the Company harmless associated with the use of cookies and similar technologies. This means that you acknowledge and accept the inherent risks involved in the use of such technologies. While we make every effort to ensure the security and proper implementation of these technologies, their usage is ultimately at your own risk.

c. Despite the risks, we are committed to mitigating potential threats to your information. We employ industry-standard security measures, regularly update our systems, and maintain strict access controls to protect your data to the best of our abilities. Additionally, we encourage you to take proactive measures on your end, such as keeping your devices and software up to date, using strong passwords, and exercising caution while browsing the internet.

d. By providing this clarification, we want to ensure that you are aware of the responsibilities and risks associated with the use of cookies, web beacons, and similar technologies on our website. We remain dedicated to safeguarding your information and continuously improving our security practices. If you have any concerns or questions regarding our liability or security measures, please feel free to reach out to us for further clarification.

9. ENTIRE AGREEMENT

These Terms and Conditions, including any modifications and additional agreements entered into between you and Maatea pertaining to the services, encompass the complete agreement regarding the services and override all prior written or verbal agreements concerning the subject matter addressed herein.

10. NO WAIVER

Any failure by Maatea to enforce any term or provision of these Terms and Conditions or to exercise any right therein shall not be construed as a waiver of such term, provision, or right. The waiver of any term or provision by Maatea shall not be deemed as a waiver of any other term, provision, or right contained herein.

11. USER DECLARATIONS

a. The undersigned user and customer of Maatea hereby acknowledge and affirm their unequivocal understanding and awareness that their personal information is being collected. The user expressly acknowledges and undertakes that they possess full knowledge of the purpose for which their information is being gathered. Moreover, the user comprehends and acknowledges the intended recipients of the collected information. Furthermore, the user is fully aware that they retain the option to refrain from providing the requested data or information when visiting Maatea’s physical stores/outlets or accessing their website.

b. The user acknowledges that while utilizing the services provided by Maatea, they maintain the right to withdraw any previously granted consent to the collection of their information. Such withdrawal of consent must be communicated in writing. In such instances, Maatea reserves the right, at its discretion, to decline to provide the products and services for which the aforementioned information was sought.

The user hereby unconditionally affirms and undertakes that they have diligently perused and comprehended these Terms and Conditions, as well as all other policies governing the terms of product sales and the use of the Maatea website. The user agrees to adhere to these terms and conditions without reservation.

12. GOVERNING LAW

The Maatea Terms and Conditions, as well as the clauses mentioned herein, shall be governed by and construed in accordance with the laws of India. Any matters or disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of Indore.

13. ARBITRATION

In the event of any dispute, difference, controversy, or claim (“Dispute”) arising between the Parties in relation to these Terms and Conditions, the Parties shall endeavour to resolve the Dispute through mutual negotiations and agreement. If the Dispute cannot be resolved amicably, it shall be referred to and resolved through arbitration proceedings in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or any subsequent enactment or amendment thereof (the “Arbitration Act”). The appointment of the sole arbitrator shall be made by Maatea, and the arbitration proceedings shall take place in Indore. The decision or award rendered by the sole arbitrator shall be final and binding on both parties. The Courts at Indore shall have exclusive jurisdiction over any matters arising from these Terms and Conditions.

14. CAN YOU BLOCK COOKIES?

Cookies help you to get the most out of our website. It is certainly possible to delete and / or block cookies, however, this may cause the functionality described above to fail. For example, deleting our proprietary cookies might mean that you cannot log in and view your account pages, or purchase items from the store. Deleting third party cookies is less likely to cause a problem, but it does mean that we might be unable to generate accurate data about how our site and services are performing.